Yes Plus One

Taking customer service to the next level

The Customer is Not Always Right

Many companies have embraced the old mantra of ‘the customer is always right’ as their focus for customer service.  While it looks good on the surface, the broad scope of this statement leaves them wanting for more in terms of how to execute it properly and effectively. By listening to their customers demands, some companies […]

A Top Down Approach to Customer Service

The time tested principles for building a successful business will always remain:  Provide a quality product or service at the right price for something that is in demand.  How do you take that success to the next level?  By providing exceptional customer service. When I think of exceptional customer service, one company always comes to […]

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